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Any complaints regarding sFOX may be sent to 1712 Pioneer Avenue, Cheyenne, WY 82001 or through email at clientservices@sfox.com. Complaints may also be submitted via telephone at (877) 888-SFOX

Customer Service Contact:

Any complaints regarding sFOX may be sent to 1712 Pioneer Avenue, Cheyenne, WY 82001 or through email at clientservices@sfox.com. Your inquiry will be reviewed and replied to within 24 hours.

sFox Client Support may also be reached via telephone at 877 888 7369.

How to submit complaints to the NYDFS:

You can file a complaint with the New York State Department of Financial Services (DFS) online, by mail, by phone, or by fax:

Online

You can file a complaint online at myportal.dfs.ny.gov. You can create an account if you don’t already have one.

By mail

You can mail a complaint to the DFS Consumer Assistance Unit at 1 State Street, New York, NY 10004 or 1 Commerce Plaza, Albany, NY 12257.

By phone

You can call the Consumer Help Unit at (877) 226-5697 Monday through Friday from 9 AM to 5 PM.

By fax

You can fax a completed Report Fraud Form to (212) 709-3555.

Law enforcement

Criminal subpoenas and official requests for criminal matters should be submitted via email to legal@sfox.com.